CoinAfric - Privacy Policy

Privacy Policy

Coinafric Privacy Policy

Introduction

At Coinafric, we prioritize the privacy and security of our users. This comprehensive Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using Coinafric, you agree to the terms outlined in this policy.

Information We Collect

Personal Information: When you create an account with Coinafric, we collect personal information such as your name, email address, phone number, physical address, and government-issued identification documents.
Transaction Information: We collect details of the financial transactions you perform through our platform, including the transaction amount, currency, recipient details, and payment method.
Technical Information: We gather data related to your device and usage of our services, such as IP address, browser type, operating system, and browsing behavior on our website and app.
Location Data: With your consent, we may collect and process information about your geographic location.
Communication Data: Information from your communications with us, including emails, phone calls, and messages, is also collected for quality and training purposes.

How We Use Your Information

Service Provision: We use your personal and transaction information to process payments, facilitate remittances, manage your account, and provide customer support.
Service Improvement: Your usage data helps us understand how you interact with our services, enabling us to enhance the platform’s performance and user experience.
Communication: We use your contact information to send you important updates, respond to your inquiries, and share promotional offers that may interest you.
Security and Compliance: Your data is used to monitor for fraud, ensure compliance with legal requirements, and enforce our terms of service.
Marketing and Research: With your consent, we may use your information for marketing purposes and to conduct surveys and research.

Information Sharing and Disclosure

With Your Consent: We may share your information with third parties if you have provided explicit consent.
Legal Obligations: We may disclose your information to comply with legal obligations, regulatory requirements, or court orders.
Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, subject to strict confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or that of our users or the public.

Security

We employ a range of security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

Advanced Encryption: All data is encrypted during transmission and storage.
Multi-Factor Authentication: Enhanced security for accessing your account.
Secure Access Controls: Only authorized personnel can access your data.
Regular Security Audits: Frequent security reviews and updates to our systems.

Your Rights

Access: You have the right to access the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You may request the deletion of your personal information, subject to legal obligations.
Restriction: You can request the restriction of processing your data under certain circumstances.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal information for direct marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the nature of the data and the legal requirements.

GDPR Compliance

Lawfulness, Fairness, and Transparency: We process your personal data lawfully, fairly, and in a transparent manner.
Purpose Limitation: We collect personal data for specified, explicit, and legitimate purposes and do not process it further in a manner that is incompatible with those purposes.
Data Minimization: We ensure that personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
Accuracy: We take reasonable steps to ensure that personal data is accurate and kept up to date.
Storage Limitation: We keep personal data in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
Integrity and Confidentiality: We process personal data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

CCPA Compliance (For USA Users)

Right to Know: You have the right to request that we disclose the personal data we collect, use, disclose, and sell.
Right to Delete: You can request the deletion of your personal data, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal data.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our platform or via email. Please review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your rights, please contact us at:

Address: 254 Chapman Rd, Ste 208 #17613, Newark, Delaware 19702 USA
Email: support@coinafric.money
Tel: +1 (786) 265-0830