Refund Policy

Introduction

At Coinafric, we are committed to providing a seamless and secure financial experience. This comprehensive Refund Policy outlines the conditions under which refunds will be issued, the procedures for requesting a refund, and how we handle fraudulent transactions. By using our services, you agree to comply with the terms of this policy.

Eligibility for Refunds

1. Transaction Errors: If you encounter an error in your transaction, such as duplicate charges or incorrect amounts, you may be eligible for a refund.
2. Unauthorized Transactions: Transactions identified as unauthorized or fraudulent may be eligible for a refund following a thorough investigation.
3. Service Failures: Refunds may be granted if there is a failure in Coinafric’s services that prevents the successful completion of a transaction.

Refund Process

1. Initiating a Refund Request: To request a refund, contact our support team via email at support@coinafric.moneyor by phone at +1 (786) 265-0830. Provide detailed information about the transaction, including the transaction ID, date, amount, and reason for the refund request.
2. Investigation and Resolution: Our team will conduct a comprehensive investigation, verifying transaction details and reviewing account activity. We may contact you for additional information during this process.
3. Refund Approval: If your refund request is approved, the refunded amount will be credited back to your original payment method or to your Coinafric account balance.

Timeframe for Refunds

1. Processing Time: Refund requests are typically processed within 7-10 business days. However, the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
2. Notification: You will receive an email notification once your refund request has been processed and the refund has been issued.

Conditions and Limitations

1. Non-Refundable Services: Certain services, such as currency exchange transactions or fees for expedited services, may be non-refundable. These will be clearly indicated at the time of the transaction.
2. Compliance with Laws: Refunds will be issued in compliance with applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
3. Chargebacks: In the event of a chargeback by your financial institution, Coinafric reserves the right to recover the refunded amount from your Coinafric account balance or through other means.

Fraud and Compliance

1. Fraud Prevention: Coinafric employs advanced security measures and monitoring systems to detect and prevent fraudulent activities. Refunds will not be issued for transactions deemed fraudulent unless verified through our investigation process.
2. Compliance: We adhere to all applicable laws and regulations, including AML and CTF requirements. Users must comply with all applicable laws when requesting refunds.
3. Withholding and Reversal of Transactions: Coinafric reserves the right to withhold or reverse any transaction that is deemed suspicious or fraudulent. Additional information may be required to verify the legitimacy of the transaction.

User Responsibilities

1. Accurate Information: Users are responsible for providing accurate and complete information when initiating transactions and refund requests.
2. Timely Requests: Refund requests should be made promptly to ensure timely processing and resolution.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website. Your continued use of the services after any such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Address: 254 Chapman Rd, Ste 208 #17613, Newark, Delaware 19702 USA
• Email: support@coinafric.money
• Tel: +1 (786) 265-0830

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